Refund policy

Effective Date: February 19, 2025

At Cara Essence, we are committed to ensuring that our customers have a positive shopping experience with our inspired perfumes. Every product is carefully crafted and packed to maintain the highest quality, but we understand that issues can sometimes arise. To ensure transparency and fairness, we have outlined our comprehensive refund policy below. Please read the policy carefully before making a purchase to understand your rights and our obligations.

1. Refund Eligibility Criteria

Refund requests will be honored under the following circumstances:

• Damaged Products: If your item arrives damaged due to shipping or other unforeseen circumstances, please contact us immediately.
• Defective Products: Should the product have any manufacturer defects, such as faulty packaging, missing components (e.g., bottle caps or sprayers), or incorrect scent blends, you are entitled to a refund.
• Incorrect Items Shipped: If the product you receive differs from your order, we will provide a refund or exchange once we confirm the error.

To qualify, all refund requests must be submitted within 7 days of receiving the item. Any request made beyond this time frame will not be eligible for consideration.

2. Conditions Under Which Refunds Are Not Granted

Please note that refunds will not be provided in the following scenarios:

• Used or Opened Perfumes: Once the product has been opened or used, it is considered non-returnable for hygienic and safety reasons.
• Fragrance Preference: We understand that fragrance selection is subjective, but we cannot provide refunds if you are unsatisfied with the scent after use.
• Unauthorized Returns: Items returned without prior approval from our customer support team will not be accepted or refunded.
• Lost or Stolen Items After Delivery: We are not responsible for items that have been lost, stolen, or damaged after they have been marked as "delivered" by the shipping provider.

3. How to Submit a Refund Request

If you believe you are eligible for a refund, please follow the steps below:

1. Contact Our Support Team: Email us at caraessenceshop@gmail.com within 7 days of receiving your product.
2. Provide Relevant Information: Include the following details in your email:
   • Your full name and contact information
   • Your order number or receipt
   • A detailed description of the issue (e.g., damaged packaging, wrong item, etc.)
   • Clear photos or videos showing the condition of the product, packaging, or any issues of concern
3. Return Authorization: If your case requires the return of the item, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

Please note that items must be returned in their original, unused condition with all packaging, labels, and components intact.

4. Return Shipping and Costs

• Who Pays for Shipping: For approved refund requests related to damaged or incorrect items, Cara Essence will cover the return shipping fees. However, for returns based on customer preference or non-defective items, shipping costs will be the customer’s responsibility.
• Return Timeline: Products must be shipped back to us within 24 hours of receiving the return instructions. If the product is not returned within the specified time, the refund request may be voided.
• Packaging Requirements: Ensure that the returned item is securely packed to prevent damage during transit.

5. Refund Approval and Processing Timeline

Once we have received and inspected the returned item (if applicable), we will notify you of the approval or rejection of your refund request:

• Approval Notifications: If approved, we will process your refund to the original payment method or an agreed alternative.
• Processing Time: Refunds will be issued within 7-10 business days of approval. The exact timing may vary depending on the payment method or your financial institution.
• COD (Cash-on-Delivery) Orders: For COD purchases, refunds will be processed via bank transfer or e-wallet and you may be required to provide additional payment details.

6. Exchange Policy

In certain cases, you may choose an exchange instead of a refund. The following conditions apply:

• Damaged or Incorrect Products: Exchanges will be made for the same product or a similar item of equal value if the requested item is no longer available.
• Exchange Timeframe: All exchange requests must be submitted within 7 days of receiving the product.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, please contact our customer service team for further assistance. We are dedicated to resolving any issues as fairly and quickly as possible.

8. Contact Us

If you have any questions or need further clarification about our refund policy, please reach out to us:

• Email: caraessenceshop@gmail.com
• Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM

At Cara Essence, customer satisfaction is our top priority. We value your feedback and are committed to providing a smooth, hassle-free experience for every purchase.

Cookie Policy

Cara Essence Cookie Policy

Effective Date: February 19, 2025

At Cara Essence, we use cookies and similar technologies to enhance your browsing experience, improve our services, and deliver personalized content. This Cookie Policy explains how we use cookies, what types we use, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, smartphone, tablet) when you visit a website. They help the website recognize your device, remember preferences, and enhance the browsing experience.

2. Types of Cookies We Use

We use the following types of cookies:

2.1. Necessary Cookies
These cookies are essential for the proper functioning of our website. They enable basic features like page navigation, access to secure areas, and order placement.

Examples:

• Remembering items in your shopping cart
• Managing user logins and account sessions

2.2. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous data. This information allows us to improve site performance and user experience.

Examples:

• Tracking page views and time spent on the site
• Identifying website errors or slow-loading pages

2.3. Functional Cookies
Functional cookies allow us to remember your preferences, such as language settings or display options, to enhance your browsing experience.

Examples:

• Saving your shipping address for future orders
• Remembering your preferred currency or region

2.4. Marketing and Advertising Cookies
These cookies are used to show you relevant advertisements and promotions based on your interests. They may also limit the number of times you see an ad.

Examples:

• Displaying personalized product recommendations
• Showing Cara Essence ads on third-party websites

3. Third-Party Cookies

We may use third-party services (e.g., analytics providers, social media platforms, advertising networks) that place cookies on your device. These third parties have their own privacy policies, and we are not responsible for their practices.

4. How We Use Cookies

We use cookies to:

• Ensure the proper functioning of our website
• Enhance user experience by remembering preferences
• Monitor website traffic and performance
• Deliver targeted advertising and promotions
• Track the effectiveness of marketing campaigns

5. Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

5.1. Browser Settings
Most browsers allow you to block or delete cookies through their settings. Refer to your browser’s help documentation for instructions on managing cookies.

5.2. Cookie Consent Banners
When you visit our website, you may see a cookie banner asking for your consent. You can choose to accept or reject certain types of cookies through this banner.

5.3. Opt-Out Links
Some third-party advertising networks may offer opt-out options for targeted ads. You can find more information at websites like Network Advertising Initiative or Digital Advertising Alliance.

Please note: Disabling certain cookies may affect the functionality of our website.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date."

7. Contact Us

If you have any questions or concerns about our use of cookies, please contact us:

• Email: caraessenceshop@gmail.com
• Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM

Thank you for choosing Cara Essence. We value your privacy and are committed to providing a transparent and secure online experience.

Terms of service

Cara Essence Terms and Conditions

Effective Date: February 19, 2025

Welcome to Cara Essence! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing our website or making a purchase, you agree to comply with these Terms. If you do not agree, please discontinue use of our services immediately.

1. General Terms

1.1 Eligibility: You must be at least 18 years old to make a purchase or use our services. If you are under 18, you may only use our services with the supervision of a parent or guardian.

1.2 Updates to Terms: We may update these Terms from time to time without prior notice. Changes will be effective once posted on our website. It is your responsibility to review these Terms periodically.

1.3 Customer Accounts: If you create an account, you are responsible for maintaining the confidentiality of your login credentials. All activities under your account are your responsibility.

2. Orders and Payments

2.1 Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse any order for any reason, including product availability, pricing errors, or fraudulent activity.

2.2 Pricing and Payment:

• Prices are listed in Philippine Pesos (PHP) and are subject to change without notice.
• We accept payments via [list accepted payment methods, e.g., credit/debit card, Xendit, COD, bank transfer].
• For Cash-on-Delivery (COD) orders, ensure someone is available to pay at the time of delivery.

2.3 Promotions and Discounts: Any promotional codes or discounts must be applied at checkout. Promotions are subject to terms and may be modified or canceled at our discretion.

3. Shipping and Delivery

3.1 Shipping Policy: Refer to our Shipping Policy for detailed information on shipping methods, fees, and delivery timelines.

3.2 Delivery Delays: While we strive for timely delivery, delays may occur due to factors beyond our control (e.g., courier delays, natural disasters). Cara Essence is not liable for such delays.

4. Returns and Refunds

4.1 Refund Policy: We are committed to customer satisfaction. Refunds and returns are handled in accordance with our Refund Policy.

4.2 Return Shipping: The customer may be responsible for return shipping fees unless the item is defective or incorrect.

5. Product Information

5.1 Product Descriptions: We aim for accuracy in our product descriptions, but minor variations (e.g., scent or packaging) may occur. Cara Essence is not responsible for discrepancies due to personal preferences or expectations.

5.2 Fragrance Sensitivities: Customers with fragrance sensitivities should test products carefully. Cara Essence is not liable for allergic reactions or sensitivities.

6. Intellectual Property

All content on the Cara Essence website, including text, images, logos, and product designs, is the property of Cara Essence or its licensors. You may not copy, reproduce, or distribute any content without written permission.

7. User Conduct

By using our website or services, you agree not to:

• Violate any applicable laws or regulations
• Submit false or misleading information
• Engage in any activity that could harm Cara Essence, its website, or other customers
• Attempt to access or interfere with secure areas of the website or servers

8. Limitation of Liability

To the fullest extent permitted by law, Cara Essence is not liable for:

• Indirect, incidental, or consequential damages arising from your use of our services
• Delays or failures caused by events beyond our control (e.g., natural disasters, technical issues)
• Loss or damage of packages marked as "delivered" by the courier

Our maximum liability for any claim is limited to the amount you paid for the product in question.

9. Dispute Resolution

Any disputes or claims related to Cara Essence’s services will be resolved through negotiation and, if necessary, arbitration in accordance with Philippine law. You agree to attempt resolution informally before pursuing legal action.

10. Privacy

Your personal information is collected, stored, and used in accordance with our Privacy Policy].

11. Termination

We reserve the right to terminate or suspend access to our services for violations of these Terms, fraudulent activity, or any other reason at our discretion.

12. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: caraessenceshop@gmail.com
• Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM

Thank you for choosing Cara Essence. We appreciate your trust and are committed to providing a positive shopping experience.

Privacy policy

Cara Essence Privacy Policy

Effective Date: February 19, 2025

At Cara Essence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our business. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

1.1. Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit/debit card details, bank account number)

1.2. Non-Personal Information

• Device information (e.g., IP address, browser type, operating system)
• Website usage data, including pages visited, clicks, and time spent on our site

1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. You can control or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, confirm, and deliver your orders
• Payment Processing: To securely handle payment transactions
• Customer Support: To respond to inquiries, requests, and feedback
• Marketing Communications: To send promotional emails, offers, and updates (with your consent)
• Personalization: To improve our website, products, and services based on your preferences
• Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized activities

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party logistics, payment processors (e.g., Xendit), and IT service providers for order fulfillment and secure transactions
• Legal Authorities: If required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or business sale, your information may be transferred to the new owners

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once no longer required, your information will be securely deleted or anonymized.

5. Your Rights and Choices

You have the right to:

• Access and Update: Review and update your personal information at any time by contacting us.
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our communications.
• Request Deletion: Request the deletion of your personal information, subject to legal and business obligations.
• Cookie Preferences: Manage or disable cookies through your browser settings.

6. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• Encryption of sensitive data (e.g., payment information)
• Regular security audits and updates
• Restricted access to personal data by authorized personnel only

Despite our efforts, no method of data transmission or storage is 100% secure. We encourage you to take precautions to safeguard your own information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such collection, we will promptly delete the data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: caraessenceshop@gmail.com
• Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM

Thank you for trusting Cara Essence with your personal information. We are committed to ensuring your privacy and security.

Shipping policy

Cara Essence Shipping Policy

Effective Date: [Insert Date]

At Cara Essence, we are committed to delivering your orders quickly, securely, and affordably. This Shipping Policy outlines our shipping methods, estimated delivery times, and conditions to ensure you have a smooth shopping experience with us.

1. Shipping Destinations

We ship nationwide across the Philippines. Whether you're in a major city or a remote province, our goal is to get your favorite Cara Essence fragrances to you promptly.

2. Shipping Methods and Carriers

We partner with reliable couriers and logistics providers, to offer timely and secure delivery. Orders are shipped using standard delivery methods unless otherwise specified during checkout.

3. Shipping Options and Estimated Delivery Times

Our estimated delivery times are as follows:

• Metro Manila: 2-5 business days after order confirmation
• Luzon (outside Metro Manila): 3-7 business days
• Visayas and Mindanao: 5-10 business days

Please note: Delivery times may be affected by public holidays, natural disasters, or other unforeseen events.

4. Shipping Fees

Shipping fees are calculated at checkout and may vary based on your location and the size of your order. Occasionally, promotional free shipping offers may be available, subject to terms and conditions.

5. Cash-on-Delivery (COD) Orders

We offer Cash-on-Delivery (COD) as a convenient payment option for customers. For COD orders:

• Ensure that someone is available at the delivery address to pay the courier in cash.
• Exact change is recommended to avoid any payment issues.
• Orders with COD payment cannot be canceled once shipped.

6. Order Processing Time

All orders are processed within 1-2 business days of payment confirmation or order placement (for COD orders). During peak periods (e.g., sales events or holidays), processing may take slightly longer.

7. Tracking Your Order

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number (if available). Use this tracking number to monitor your package’s progress.

8. Delivery Issues and Non-Receipt

If you do not receive your order within the estimated time frame, please follow these steps:

1. Check the tracking information provided to confirm the package’s status.
2. Contact the courier directly if there are delivery issues or delays.
3. If the issue remains unresolved, reach out to our customer support at caraessenceshop@gmail.com

We are happy to assist you with any delivery concerns.

9. Failed Deliveries and Returned Packages

If a delivery attempt is unsuccessful (e.g., due to an incorrect address, no recipient available, or unpaid COD order), the courier may attempt redelivery or return the package to us.

• Incorrect Address: Customers are responsible for ensuring that the shipping address provided is accurate and complete.
• Redelivery Fees: If redelivery is requested, additional fees may apply.

10. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged:

• Lost Packages: We will work with the courier to investigate and resolve the issue.
• Damaged Packages: Please provide clear photos of the damaged item(s) and packaging, and contact us within 48 hours of receipt to initiate a claim or replacement.

11. International Shipping

At this time, we do not offer international shipping.

12. Contact Us

For any questions or concerns about our shipping policy, feel free to contact us:

• Email: caraessenceshop@gmail.com
• Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM

We appreciate your trust in Cara Essence and are dedicated to ensuring that your orders are delivered safely and on time.